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Frequently Asked Questions
Common Troubleshooting
Evaporative Cooler
Evaporative cooling does work on humid days, although it is definitely not as effective on humid days compared to dry days. This is because evaporative cooling adds more moisture into the air. To get the best from your system on these days, try opening more of your doors and windows and put the fan speed on 100%. Please make sure it is on ‘Fan Only’, instead of ‘Cool’.
On average, two full doors/windows should be opened when using the evaporative cooling system. You can experiment yourself to find the perfect balance.
Yes, this is completely normal. The smell is the glue in the new filter pads coming into contact with fresh water for the first time. The smell will be present for the first few times you use the evaporative cooling system but it will disappear. A good way to get rid of this smell quickly is to turn the evaporative cooling unit on using the cool mode, then turn it off when the evaporative cooler starts blowing cool air. Repeat this cycle 4-5 times throughout the day and the smell should almost be gone!
Filter pads can last from 7-10 years. When you have your evaporative cooling system service Melbourne done by Plum, the technician can let you know the state of the pads in the unit.
If there is moisture on your floors, it means you do not have enough doors and windows open for the air to escape. This can happen if it is extremely humid weather. Open up more doors or windows or lower the fan speed of the evaporative cooling system unit.
- Circuit breaker has been tripped, check your meter box and ensure all circuit breakers are on.
- Powerpoint in the roof (near the cooler location) has been turned off.
We recommend an evaporative cooling system service Melbourne every 12-24 months. It is usually a good idea to do it just before the hot summer weather hits to ensure it is working at its best. (August-September-October).
You could zone your evaporative cooling system, although we strongly recommend against doing so. You will never get your return on investment by purchasing a zone motor for the system, as it will cost the same to run the evaporative cooler with our without zones. You might as well cool your whole home!
An evaporative cooling system usually gets the indoor temperature between 6-13 degrees below the temperature outside (when it is hot of course), depending on the humidity level.
Air Conditioning Split System
If your split system air conditioner is dripping water from the inside unit, please give our office a call as the drain at the back of the cooling system may be blocked or dislodged. We can complete split system repairs in Melbourne.
If you have checked your settings on your cooling system controller and your split system air conditioner is still not blowing cool air, please contact the Plum office for split system repairs Melbourne, as it may need a service call out.
We recommend that a split system air conditioner is serviced every 12-24 months. It doesn’t really matter which time of the year, as a split system air conditioner has both heating and cooling in the one unit so it will always be used.
All refrigerated outdoor air conditioning units will condensate water, especially when they are on the heating cycle where it may condensate a few litres of water when being used. This is perfectly normal, no cause for concern, and no need for an air conditioning repair.
Ducted Air Conditioner
A ‘Zone’ is able to shut off the heating or cooling in certain areas of your house. This is especially handy when you want to turn off areas that are not being used (such as living areas at night, some bedroom areas during the day, etc) to lower the running cost of the ducted heating and cooling system.
We recommend that a ducted split system air conditioner is serviced every 12-24 months. It doesn’t really matter which time of the year, as a split system air conditioner has both heating and cooling in the one unit so it will always be used.
A service will ensure that the ducted heating unit or evaporative cooling system is operating at its maximum performance and if there are any issues they can be rectified before they get any worse. It will prolong the life of the heating and cooling system because it is being well maintained!
If you have checked your settings on your cooling system controller and it is still not blowing cool air, please contact the Plum office as it may need a ducted refrigerated system service or repair.
All refrigerated outdoor air conditioning units will condensate water, especially when they are on the heating cycle where it may condensate a few litres of water when being used. This is perfectly normal, no cause for concern, and no need for an air conditioning repair Melbourne.
Check the switchboard on your house to make sure the power for the air conditioning is on. Please contact the Plum office and we can diagnose the error code and find a solution to fix your heating or cooling system controller.
Gas Ducted Heating
We recommend that a heating or cooling system is serviced every 12-24 months. It is good to get it done just prior to winter before it gets too cold!
A ducted heating service or evaporative cooling service will ensure that your heating or cooling system is operating at its maximum performance and has no issues that can be rectified before they get any worse. It will prolong the life of the evaporative cooler, ducted heater, or other heating or cooling system because it is being well maintained!
A ‘Zone’ is able to shut off the heating or cooling in certain areas of your home. This is especially handy when you want to turn off areas that are not being used (such as living areas at night, some bedroom areas during the day, etc) to lower the running cost of the heating or cooling system. This can only be done with 4, 5, and 6 star heaters.
Please contact the Plum office and we can diagnose the error code and find a solution.
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