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At Plum Trade Services, we believe in delivering exceptional customer experiences built on trust, integrity, and a commitment to community.
It’s taken 30 years of hard work—delivering consistently above-standard service to our heating, cooling, hot water, and electrical customers—for Plum Trade Services to build the outstanding reputation we enjoy today.
The fact that we have not only survived but thrived for over three decades in the highly competitive home climate industry speaks for itself. Our industry is so rigorous that if you aren’t doing the right thing by your customers, you quickly go under.
But how is it that we flourished (winning multiple industry awards along the way) when so many other businesses fell by the wayside?
It’s because when Plum was founded in 1992, it was established by local expertise determined to offer clients a higher level of customer service than the competition. To achieve this, a simple business model was devised that remains the foundation of everything we do today: a model built atop the three core pillars of service, customer satisfaction, and community.
This has evolved into a set of six core company values that we take very seriously to ensure your satisfaction:
- Trust – At Plum Trade Services, we pride ourselves on accountability. We aim to continue building confidence by consistently providing the best services in Melbourne and Geelong.
- Reputation – Consistent, customer-first service leads to happy customers. Happy customers tell their friends and family—and Plum has over 4,000 5-star reviews on Google to prove it.
- Friendly staff – We’re a happy bunch at Plum. We pride ourselves on creating a positive workplace to ensure we have positive staff to take care of your every need.
- Best customer service – Happy, trustworthy staff are the cornerstone of our business. Ongoing professional training ensures all our staff are experts in their respective fields.
- Honesty and Integrity – We don’t make excuses, distort facts, or try to sell you something you don’t need. Whether on the phone or in your home, our staff will put you at ease.
- Responsiveness – Our staff will never leave you hanging. They are highly responsive, engaging, and ready to help.
When we say we take those values seriously, we mean it. It starts with our recruitment process. When hiring field staff and trades, we look beyond technical skills and take a deep dive into character to ensure every team member shares our ethics. We even utilize personality profiling to make sure you are in the most competent, respectful hands possible.
Our Commitment to You
Since 1992, our business model has been built on those same three pillars: service, customer satisfaction, and community. They remain at the heart of everything we do today.
While we now work with some of the world’s best ducted heating, cooling, and air conditioning brands, we have expanded our service department to include in-house electricians and hot water technicians. We did this because it was what our customers told us they wanted.
We’re all about taking care of our customers and delivering a “gold-star” experience. This is why we invest so heavily in recruiting the best talent and providing ongoing training that guarantees the unbeatable service Melbourne has come to expect from Plum.
With us, you get no nasty surprises—no unexpected “bill shock,” no sub-par equipment, and no unreliable trades. “Cowboy” operators don’t last long in this industry because word spreads quickly. At Plum, our longevity is your guarantee of quality.
Call Plum Trade Services today!
For those in the market for a new home heating or cooling system, a hot water system installation, service or breakdown repair, or home electrical services, you know who to call.
Call our award-winning support team on (03) 8360-9622 in Melbourne, or (03) 5292-2219 in Geelong.
